During business hours, we typically respond within 1–2 hours. For requests submitted outside business hours, you'll receive a response first thing the next morning. For urgent bookings, WhatsApp is the fastest channel.

For most bookings, no deposit is required — payment is settled after the service. For multi-day safaris, long-term hire and corporate contracts, a deposit may be required to secure lodges, vehicles and drivers. We'll make this clear in your written quote.

Yes. Minor changes (time, pickup point, passenger count) can usually be accommodated at no cost with reasonable notice. For significant changes (different dates, different vehicle class), we'll advise on any pricing differences.

We accept M-Pesa, bank transfer and cash (KES or USD). For corporate and institutional clients, monthly invoicing with agreed credit terms is available.

Cancellations made at least 12 hours before the scheduled pickup are free of charge. For multi-day safaris, cancellation terms depend on lodge and vehicle commitments — these will be detailed in your written confirmation.

Yes. Just include the passenger's details in the special requests field (name, phone number, pickup contact). This is common for corporate bookings, hotel concierge arrangements and family travel.