You can book by submitting a form on any of our service pages, through our Book Now page, via WhatsApp, or by calling us directly. For corporate and institutional clients, we set up a dedicated booking channel as part of your account.

For airport transfers and city trips, 24–48 hours' notice is ideal. For multi-day safaris, long-term vehicle hire and corporate contracts, we recommend 2–4 weeks where possible — especially during peak season (July–October and December–January).

Yes. Simply provide the passenger's details (name, phone number, pickup contact) in the special requests field. This is common for corporate bookings, hotel concierge arrangements and family travel.

Yes. Minor changes (time, pickup point, passenger count) can usually be accommodated at no cost with reasonable notice. For significant changes (different dates, different vehicle class), we'll advise on any pricing differences.

Yes. We offer structured corporate and institutional accounts with monthly invoicing, dedicated account managers and reporting. See our Corporate Mobility page or contact us to set one up.

During business hours, we typically respond within 1–2 hours. For requests submitted outside business hours, you'll receive a response first thing the next morning. For urgent bookings, WhatsApp is the fastest channel.

We offer five core services: Airport & Hotel Transfers, Car Hire (short-term and long-term), Executive Chauffeur, Tours & Safari Excursions, and Corporate & Institutional Mobility. All are listed on our Services Hub.

Yes — self-drive is available on applicable vehicles and is subject to standard requirements (valid driving licence, minimum age, and a refundable security deposit). Chauffeur-driven hire is available on all vehicles.

Our fleet includes executive sedans, luxury sedans, SUVs, tour vans, minibuses and safari Land Cruisers. Full specifications and capacity details are on our Fleet page.

Yes. We have nationwide coverage across Kenya — including Mombasa, Kisumu, Eldoret, upcountry project sites and safari regions. Transport for locations outside Nairobi is quoted based on distance and itinerary.

Absolutely. We coordinate multi-vehicle operations for conferences, delegations, corporate events and safari groups — with a single point of contact managing scheduling, drivers and vehicles.

We accept M-Pesa, bank transfer and cash (KES or USD). For corporate and institutional clients, monthly invoicing with agreed credit terms is available.

For most bookings, no deposit is required — payment is settled after the service. For multi-day safaris, long-term hire and corporate contracts, a deposit may be required to secure lodges, vehicles and drivers. We'll make this clear in your written quote.

Once we confirm your booking, the rate is fixed and honoured for that assignment. For transport outside Nairobi or multi-day engagements, we provide a written quote with all costs itemised so there are no surprises.

Yes. Every client receives an itemised receipt. Corporate and institutional accounts receive monthly invoices with trip reports and cost breakdowns.

Cancellations made at least 12 hours before the scheduled pickup are free of charge. For multi-day safaris and long-term hire, cancellation terms depend on lodge and vehicle commitments — these will be detailed in your written confirmation.

For airport pickups, we monitor your flight in real time. If your flight is delayed, your chauffeur adjusts the pickup time accordingly — at no extra cost for reasonable delays.

Yes. Rescheduling is subject to availability and can be requested via WhatsApp or email. In most cases, we can accommodate a different date or time at no additional cost.

Yes. All EasyLink drivers are professionally vetted, licensed and experienced. They are trained in executive driving, etiquette and confidentiality, and we verify references before any chauffeur joins our team.

Yes. All vehicles carry comprehensive passenger and third-party insurance as required by Kenyan law. Documentation can be provided on request as part of your due diligence.

Yes. Infant, child and booster seats are available on request at no additional cost. Please note the ages and number of children in your booking so we can prepare the correct seats.

Responsible driving and passenger safety are central to our operations. Vehicles are serviced regularly and equipped with safety equipment. Chauffeurs are trained in defensive driving and follow all Kenyan traffic regulations.